Who To Ask

Westace Casino Contact Routes: Chat, E-mail And Phone

Reach Westace Casino support by live chat, e-mail or phone, with a human team answering every day, around the clock.

Talk To Support UK Gambling Commission regulated

Paid out today

512,662 £

4,521 Players online now

UK Gambling CommissionLicense 61550-5146-R-209410. Company No. 26041713, established 2017.

£37M paid weeklyAverage withdrawal in 20 minutes. Limits up to £72,000 per transaction.

256-bit AES encryptionAudited by Gaming Laboratories International and BMM Testlabs.

Help Needed Now

Three Live Contact Channels

This block sets out which line answers which question, and how soon each one replies.

Fastest Route To A Person

Live chat suits a stuck spin or a login that will not go through, and an agent replies in about three minutes at any hour.

Open Chat

Proof Over Speed

E-mail carries screenshots and documents, so it fits bonus disputes and anything needing proof; write to [email protected] and expect a reply in about four hours.

Write To Us

Prefer To Talk It Through?

Phone lines give you a voice on payment hiccups and account locks, answered in about five minutes on +44 20 6222 8318 (GMT).

Call Now

Local Support

Westace Casino Support For UK Players

Read this and you will know exactly who answers you in Britain, and when.

How To Reach

UK Phone+44 20 6222 8318

Time ZoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who Supervises

RegulatorUK Gambling Commission, 61550-5146-R-209410

Where To Get Help

Gambling HelpGamCare, BeGambleAware, GAMSTOP

Where Do I Go If I Cannot Stop?

Some conversations sit outside any casino, and ours is no exception. The organisations below work independently of Westace Casino and give problem gambling support across the United Kingdom, free of charge and without any reference to your account with us.

GamCare. Trained advisers listen without judgement and can arrange counselling sessions in your area or over the phone.

BeGambleAware. An online self-assessment plus practical tools help you spot risky habits early and decide what to change.

GAMSTOP. Registering blocks you from every licensed gambling site in the United Kingdom, not only this one.

Choosing A Desk

The Right Desk Saves You A Round Trip

Westace Casino sorts post by desk, so a message sent straight there is answered by the team that handles it.

Account

Support, everyday questions[email protected]

Verification, ID documents[email protected]

Money

Payments, deposits and withdrawals[email protected]

Other Matters

Complaints, formal disputes[email protected]

Privacy, personal data requests[email protected]

Business, partnerships and media[email protected]

Company Check

From Unnamed Page To Named Company

Read this and you will know the registered company, its address and the UK licence that covers your play.

The Company

Legal NameWestace Casino Ltd

Company NumberCompany No. 26041713 (United Kingdom)

Registered AddressChurch Lane, Manchester

The Licence

RegulatorUK Gambling Commission

Licence Number61550-5146-R-209410

Written Contact

Support E-mail[email protected]

Waiting For An Answer

Desk Hours And Typical Reply Times

Useful when you are watching the clock and want to know who will answer, and how soon.

Live Chat

Live Chat Hours24/7 support

Chat First Reply3 minutes

Clock UsedGMT

E-mail

E-mail Address[email protected]

E-mail Reply4 hours

Phone

Phone+44 20 6222 8318

Phone Wait5 minutes

When The Answer Falls Short

What Happens When You Disagree?

It removes the worry that a complaint disappears quietly once the first answer feels final.

Written Complaint, Same Day?

Write from the e-mail address on your account so the details match, and set out what happened, when it happened and what you want put right. Keep it to the facts.

Still Waiting After A Reply

Your message gets a reference, and the team replies within 4 hours with what has been checked and what can be done. Quote that reference in every later message.

The Answer That Missed

If the reply does not settle it, ask for the matter to go to a manager and say why in one or two lines. The decision is reviewed against your account history.

Final Decision, Then The Regulator

Should the final review still leave you unhappy, the UK Gambling Commission takes complaints only after the operator has had its say, so keep every reply and reference together.

Fewer Messages, Faster Answers

Each of these saves a round trip and shows the team exactly where to look.

Registered e-mail address
Account username or nickname
Transaction dates and amounts
Screenshot of the screen issue
A short note of what you want

Quick Replies

Asked Once, Answered Here

The worry this clears: not knowing how long a check or a reply will actually take.

trustCan I speed up the identity check?+

A check usually finishes inside sixty-six hours once your photo ID, address proof and card image arrive. Clear phone photos taken in daylight move fastest. Nothing you send to support shortens the wait.

trustWhere do I go if the reply does not settle it?+

Ask the same adviser to pass the thread to a supervisor. If the outcome still feels wrong, [email protected] takes the case. A final response arrives within eight weeks, then the UK Gambling Commission hears appeals.

trustWhy would I ask for my data or its deletion?+

[email protected] handles both requests, and you can make them at any time. A copy is sent as a file to your registered email. Deletion removes what law does not require us to keep.

trustWhat if I only speak Finnish or Norwegian?+

Advisers answer in English, German, Finnish and Norwegian, so pick the language you think in. Live chat replies in about three minutes, telephone in about five, email within four hours in any of the four. Nothing important gets lost in translation.

trustDo I need support on a Sunday night?+

Yes, and it is there: live chat, email and telephone run around the clock, in GMT. A Sunday query gets the same typical replies as a Tuesday one. Night owls and weekend players are never left waiting for opening hours.

trustWhat happens when I want to check who licenses you?+

Westace Casino Ltd holds licence 61550-5146-R-209410 from the UK Gambling Commission. The register lists the licence and the company, Company No. 26041713, at Church Lane, Manchester. Complaints go to support first, and the Commission is the next step.