The moment before payout

Why does Westace Casino need your documents?

Before your first withdrawal, the licence we hold requires us to confirm who you are, and checks normally finish inside 66 hours.

Start the check

UK Gambling CommissionLicense 61550-5146-R-209410. Company No. 26041713, established 2017.

Know what to expect

Every answer in one place

At payout time, most players fear an open-ended wait, so this table puts a figure on it.

Who checks

Westace Casino Ltd

Regulator and licence

UK Gambling Commission, 61550-5146-R-209410

How long

66 hours

Latest point

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

First-try approval

One upload now, no re-check later

Since 2017 Westace Casino has kept one short sequence, and each step below runs in the same order.

Sharp copy, not a glare

On the upload screen, send a colour photo of your photo ID with all four corners visible and no glare across the text.

Does the address match?

With the address stage open, send a bill or statement showing your name and home address exactly as registered, uncropped and fully in frame.

Your card, partly covered

Before you file the card away, photograph it with the middle digits covered, keeping your name and the outer digits readable.

Routine, not suspicion

Once everything is uploaded, the review runs in your account; if a source of funds question follows, it is routine under our licence and never an accusation.

Three papers, one selfie

The papers in your file

When the ask lands, at registration or before a first payout, Westace Casino needs three papers.

Photo ID

ConfirmsWho you are

Copy must showAll corners, no glare, clear text

Proof of address

ConfirmsWhere you live

Copy must showWhole page, name and address legible

Payment card image

ConfirmsThe card is yours

Copy must showMiddle digits masked, name readable

Refusals and the fix

Why was my screenshot refused? A screen grab of a card or a bill loses the texture and edges our reviewers look for, so it is treated as an edited image. Lay the original on a flat surface Shoot it again in daylight

A page that proves you live here. Bills dated beyond three months no longer show where you live now, and a stale page fails the address match. Pull a bill from this quarter Use a bank letter instead

Which name should I use? When the name on a bank statement and the name on your account differ, the file is paused until the link is explained. Send proof of the name change Ask for the account name to be changed

Origin of the balance

By the time a funds question arrives, the UK Gambling Commission licence 61550-5146-R-209410 has already required Westace Casino to ask where your money came from; that is routine AML work, not an accusation.

When the review starts, expect one or more of these five records.

Photo identification, colour copy
Proof of address, full page
Payment card image, both sides
Selfie holding the same photo identification
Photo identification, second piece

At the desk

Read this before the check arrives

Worth reading the first time a check appears on your account and a step stalls.

Why does my name not match?

A surname spelt differently to your photo ID, or a postcode that has changed, prompts a fresh look at the file before the account moves on.

Do you need to see the card?

A method the account has not used before, or one held in another name, brings a request for the card image or a statement page.

Room to spend, proof to match

Asking for more room to spend invites a check on affordability, with payslips or a bank summary sent to the team.

Before the first payout

No payout leaves the account before the file is complete; the review is finished within 66 hours of a full submission.

Answer without waiting

Straight answers on the identity check

Within a few minutes you will know what each question means for your money and your documents.

Why does Westace Casino want to know where my money came from?+

By the time an account reaches a certain pattern of activity, the licence obliges us to understand the money behind it. The source of funds check is a routine duty against money laundering, applied to many players each month, and it says nothing about your conduct. Send the evidence and the question closes.

How long does the check take once my documents are in?+

Once your files arrive and are readable, our verification team works to a window of 66 hours. Most submissions are settled well inside that window, and you can see the stage your case has reached in your account. If something is missing, the clock pauses until the gap is filled.

What should I do if one of my documents comes back refused?+

Rejection usually means a corner was cropped, a page was missing or the glare hid a digit, not that you are ineligible. Check the note attached to the refusal, take the picture again under even light and send the corrected copy to [email protected]. One clean resubmission normally clears it.

Do I have to verify before I withdraw for the first time?+

Yes, an approved check is needed at the latest before your first withdrawal leaves the account. We may also ask earlier, at registration or at the first deposit, so sending your documents early shortens the wait later. Nothing about the check changes your balance or your access.

Can I take the photos with my phone instead of a scanner?+

A phone camera is fine as long as the whole document sits inside the frame and the text reads clearly. Lay it flat on a plain surface, avoid flash reflections and keep your fingers off the printed lines. Files sent from a handset are reviewed the same way as scanned ones.

Are my identity documents stored safely after you look at them?+

Everything you send travels through 256-bit AES encryption and is handled only by the team that reviews the file. Your copies support the licence record rather than any marketing use, and the privacy team answers questions at [email protected]. Ask them for detail on how a document is kept.

Which regulator supervises this casino and what is its licence number?+

Westace Casino Ltd holds licence 61550-5146-R-209410, issued by the UK Gambling Commission. That licence is the reason the identity and source of funds checks exist, and it binds us to the same standards as any other operator in the United Kingdom. The company is registered as 26041713.